Opening at The Mix? Don't Let Technology Delay Opening Day.

Begin technology planning as soon as your lease or purchase is signed, before interior construction starts. The Mix is being built in phases, with retail interior build-out reportedly targeted to begin as early as summer 2026 and office interiors around summer 2027. Early planning lets structured cabling, network pathways, and internet delivery be coordinated with the base building rather than retrofitted, which avoids delays and change orders.

No, a general contractor typically delivers the base building and shell, not your business's active technology. AECOM Hunt is the contractor for The Mix's shell and infrastructure, but your low-voltage cabling, network, Wi-Fi, POS connectivity, cameras, and access control are usually handled separately by a firm like Metro Relay. Confirm the exact division of responsibility in writing so nothing falls between the contractor's scope and yours.

Order business internet 60 to 90 days before you need it live, and earlier for fiber. Carrier construction, permits, and any conduit work into a new building can take weeks or months, and a new development may still be finishing utility infrastructure. Placing the order early protects your opening date. Metro Relay can help you scope the right circuit and coordinate the install with the carrier.

Yes, Metro Relay can research which carriers and circuit types are available at a specific address. Provider coverage varies building to building, especially in an actively developing site, so options at The Mix may differ from nearby existing buildings. We compare fiber, coax, and fixed-wireless availability, expected lead times, and pricing so you can choose a primary connection and a backup that fit your uptime needs.

Yes for most businesses, and it is essential for retailers, restaurants, medical offices, and hotels that cannot operate without connectivity. A second circuit from a different carrier, or a cellular failover, keeps payments, reservations, electronic records, and guest services running if the primary line drops. Metro Relay can design automatic failover so the switch is seamless. This matters in a new area where carrier infrastructure may still be maturing.

Yes, Metro Relay reviews floor plans and space drawings early to plan cabling routes, equipment room locations, and device placement. Reviewing before walls close in is the least expensive time to get pathways, power, and cooling right for your network. For a Mix tenant, this also helps align your low-voltage plan with the base-building conduit and risers the developer provides.

Provide your floor plan, lease or tenant-improvement scope, intended headcount, and a list of the systems you will run. Useful details include POS or property-management software, phone and audiovisual needs, camera and access-control expectations, and any corporate IT standards you must meet. The more we know about how the space will be used, the more accurately we can size cabling, wireless coverage, and equipment room requirements.

Yes, Metro Relay conducts on-site walkthroughs once a space is safe to enter. Walking the space lets us verify pathways, ceiling type, wall construction, equipment room conditions, and where wireless coverage will be difficult. On an active construction site like The Mix, we coordinate access and timing with your contractor. A walkthrough often surfaces issues that drawings alone miss, before they become costly.

Yes, structured cabling and fiber are core services for Metro Relay. We install and certify copper and fiber backbone, horizontal cabling to workstations and devices, and the patch panels and racks that organize it. Proper structured cabling is the foundation everything else runs on, including Wi-Fi, POS, phones, cameras, and access control, and it should be planned before interior finishes are installed.

Yes, Metro Relay designs and installs commercial-grade Wi-Fi for offices, retail, restaurants, medical spaces, and multifamily common areas. Commercial systems handle far more simultaneous devices than consumer equipment and support separate networks for staff, guests, and payment traffic. We plan access-point placement around your actual layout and materials so coverage is consistent, which is important in large open spaces and buildings with dense construction.

The number depends on square footage, wall construction, user density, and what the network must support, not on floor area alone. A busy restaurant or a clinic with many connected devices needs more access points than a quiet office of the same size. Metro Relay determines placement from your floor plan and, where possible, a site survey, so you get reliable coverage without paying for hardware you do not need.

Yes, Metro Relay installs and configures switches, routers, firewalls, wireless controllers, and the racks that house them. We handle physical mounting, cabling, power, and configuration so the network is ready for your applications and, where needed, your corporate IT standards. We can also label and document everything for clean handoff, which simplifies future support and any moves, adds, or changes.

Yes, Metro Relay routinely works as the local hands-on partner to a company's corporate or national IT team. We follow your standards for network configuration, security, and equipment, coordinate installation windows, and provide documentation your team can manage remotely. This is common for offices and national brands opening in Frisco whose IT decisions are made at headquarters while the physical work happens on site.

Yes, Metro Relay supports national and regional brands opening their first Dallas-Fort Worth location, serving as the local low-voltage and IT contractor. We implement your corporate technology specifications, coordinate with your headquarters IT and chosen vendors, and provide on-the-ground project management. For a first-in-market store, office, or clinic at The Mix, having a local partner familiar with area carriers and permitting reduces surprises.

Yes, Metro Relay can receive, inventory, and stage equipment ahead of installation. Pre-staging lets us configure switches, access points, and other hardware in advance so on-site time is shorter and your opening timeline is protected. This is useful on a phased site where deliveries and construction access are tightly scheduled, and it reduces the risk of missing or damaged equipment being discovered on install day.

Yes, Metro Relay coordinates the internet carrier, POS provider, and other technology vendors so systems come together on schedule. Many opening delays happen at the seams between vendors, where each assumes another is handling a task. We act as a single point of coordination for cabling, connectivity, and network readiness, confirming that circuits, hardware, and installers are sequenced correctly ahead of your opening date.

Metro Relay does not sell POS software or terminals, but we provide the cabling, network, and connectivity that POS systems depend on. We work with your POS vendor to ensure registers, payment devices, and back-office systems have reliable wired or wireless connections and are placed on the correct, secured network. For restaurants and retailers at The Mix, this connectivity is what keeps transactions flowing on opening day.

Yes, payment and guest traffic should always be on separate, isolated networks. Keeping point-of-sale systems off the same network as public Wi-Fi protects cardholder data and helps meet payment-security requirements, while also keeping guest usage from slowing critical transactions. Metro Relay designs segmented networks so staff operations, payments, and guest access each run on their own secure path.

Yes, Metro Relay builds networks that support PCI DSS compliance, though the formal certification is between you and your payment processor or assessor. We implement network segmentation, isolate payment systems, configure firewalls, and secure wireless so cardholder data is separated from other traffic. We can document the network so your compliance team or processor has the technical detail they need for retail and restaurant tenants.

Yes, Metro Relay installs and configures IP video surveillance for offices, retail, restaurants, medical spaces, hotels, and multifamily properties. We plan camera placement for meaningful coverage of entrances, sales floors, storage, and common areas, then handle cabling, mounting, recording, and remote-viewing setup. Planning cameras alongside cabling and access control early avoids running conduit twice and ensures power and network reach every camera location.

Yes, Metro Relay installs electronic access control, including card, fob, and mobile-credential systems for doors, suites, and restricted areas. We integrate access control with your network and, where appropriate, with video so entry events can be reviewed. For medical offices, corporate suites, and hotels at The Mix, access control protects sensitive areas and provides an audit trail of who entered and when.

Plan cameras and access control during the same early design phase as cabling, before walls and ceilings are closed. Running low-voltage wiring for door hardware and camera locations is far cheaper before finishes go in, and door prep must be coordinated with the contractor and hardware supplier. Deciding placement and door counts early prevents rework and ensures power, network, and pathways reach every device.

Yes, Metro Relay provides the cabling, network, and connectivity for digital signage, VoIP phone systems, and audiovisual equipment, and can configure many of these systems. We coordinate with specialty AV or signage vendors when a project needs them, ensuring displays, conference rooms, and phones have the wiring and network they require. Planning these needs early keeps outlets and pathways in the right places.

Equipment room and closet locations are decided jointly, but they should be planned early with your low-voltage firm and architect. The room needs adequate power, cooling, security, and central cable reach to serve the whole space efficiently. Metro Relay advises on placement so cable runs stay within recommended distances and the space stays accessible for service. On a new build, this is coordinated with the base-building design.

Before training, the network, Wi-Fi, POS connectivity, phones, and any devices staff will use should be installed, configured, and tested. Training on systems that are not fully working wastes time and creates confusion near opening. Metro Relay aims to have technology validated ahead of your training window so employees practice on the real, functioning environment they will use when the location opens.

During opening-day validation, Metro Relay verifies that every system works under real conditions before you open the doors. We confirm internet and failover, test wired and wireless coverage, run live payment transactions, check phones, cameras, access control, and any signage or AV, and resolve issues on the spot. The goal is that nothing critical is discovered for the first time by a customer or patient.

Yes, Metro Relay can be on site during your opening to respond immediately to any technology issue. Openings are high-pressure, and having a technician present means connectivity, payment, or device problems are fixed in minutes rather than through a support queue. This is especially valuable for retailers, restaurants, and clinics where downtime during the first days directly affects customers and revenue.

After installation, Metro Relay provides as-built documentation including cable labeling and test results, network configuration details, equipment lists, and device locations. Clear documentation makes future troubleshooting, moves, and additions faster, and it gives your corporate IT team or a future service provider what they need to manage the site. We can tailor the format to your organization's standards on request.

Yes, Metro Relay works alongside vendors you have already chosen, including your POS provider, phone or AV supplier, security integrator, or corporate IT team. We coordinate scope and scheduling so responsibilities are clear and systems integrate cleanly. You are not required to replace existing relationships; we fill the low-voltage and network role and manage the connection points between everyone involved.

Yes, Metro Relay can assess and complete a technology project that another contractor started or left unfinished. We document what exists, identify gaps or defects, and build a plan to finish the work to standard. This is common when timelines shift or a prior installer falls short. We are direct about what can be reused and what should be corrected to avoid future problems.

Cost depends on square footage, the systems involved, cabling quantity, and the complexity of your network, so there is no single price. A small office differs greatly from a restaurant, clinic, or multi-floor corporate suite. Metro Relay provides a detailed, itemized quote after reviewing your floor plan and requirements, so you can see exactly what drives the cost and adjust scope where it makes sense.

Yes, Metro Relay supports businesses with multiple locations across Dallas-Fort Worth, applying consistent standards and documentation at each site. For a brand rolling out several stores or offices, or an operator running units across a development, uniform network design simplifies support and training. We coordinate with your corporate IT so every location matches your specifications and can be managed the same way.

Yes, Metro Relay offers ongoing managed IT and support after opening, from monitoring and troubleshooting to moves, adds, and changes. Technology needs attention beyond installation day, and having a local partner who already knows your site speeds resolution. We can tailor a support arrangement to your size and internal capabilities, whether you have in-house IT or rely on us entirely.

Yes, Metro Relay serves medical and healthcare tenants with secure cabling, segmented networks, Wi-Fi, and access control suited to clinical operations. Publicly available project information indicates a Class A medical office building is planned at The Mix, though no healthcare operator has been named. Healthcare spaces require networks that protect patient data, support electronic records and imaging, and isolate connected medical devices, all of which we design and document carefully.

Yes, Metro Relay equips corporate offices with structured cabling, network, Wi-Fi, phones, conference-room AV connectivity, and security systems. The developer has announced roughly 2 million square feet of Class A office at full build-out, with a first speculative office building under construction, though no office tenants have been publicly confirmed. When tenants finalize space, we build to their corporate IT standards and coordinate with headquarters technology teams.

Yes, Metro Relay supports hospitality and residential properties with networks, Wi-Fi, cameras, access control, and redundant connectivity for continuity. Plans currently call for two hotels and roughly 3,299 residential units at full build-out, though no hotel brand has been confirmed. These operations depend on always-on connectivity for guests, residents, property-management systems, and payments, so we design failover and segmented networks that keep essential services running during outages.

The first step is to contact Metro Relay with your location details, timeline, and the systems you expect to run. We review your floor plan and lease scope, discuss internet and network needs, and, when the space is accessible, schedule a walkthrough. From there we provide an itemized plan and quote. Reaching out early, before interior construction, gives the most flexibility and the smoothest path to opening.