Service Level Agreements & Guarantees
Private Client Resource
This page is currently unpublished and restricted to authorized Metro Relay clients. Access is granted only through a private URL issued by Metro Relay during onboarding or service activation.
Service Commitments
Metro Relay is committed to delivering reliable, responsive, and secure technology services.
Standard Response Objectives
| Priority | Target Response |
|---|---|
| Critical | 1 Hour |
| High | 4 Hours |
| Medium | 1 Business Day |
| Low | 2 Business Days |
Authorization Required
Specific service agreements, guarantees, and escalation procedures are available to authorized clients.
Support: 945-945-0777