SMS Communications Policy
Metro Relay LLC may communicate with customers and prospective customers by text message for service-related, support, scheduling, project, and business communications.
Consent to Receive Messages
By providing your mobile phone number, texting Metro Relay, submitting a website form, scanning a QR code, or otherwise requesting communication from Metro Relay, you consent to receive SMS messages from Metro Relay LLC.
These messages may include service updates, support notifications, appointment confirmations, project communications, account-related notices, follow-up messages, and customer service responses.
Consent to receive SMS messages is not a condition of purchasing any product or service.
Message Frequency
Message frequency varies based on your relationship with Metro Relay and the services requested.
Message and Data Rates
Standard message and data rates may apply according to your wireless carrier plan.
Metro Relay is not responsible for charges imposed by your mobile carrier.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP.
After opting out, you may receive one confirmation message. You will no longer receive SMS communications unless you initiate contact again or provide renewed consent.
Help Instructions
For assistance, reply HELP or contact Metro Relay directly.
Phone: (945) 945-0777
Email: support@metrorelay.com
Privacy
Metro Relay respects your privacy.
Mobile phone numbers and SMS consent information will not be sold, rented, shared, or disclosed to third parties for marketing purposes.
For additional information, please review our Privacy Policy.
Security Notice
SMS messaging is not encrypted and should not be used to transmit passwords, protected health information, financial account information, or other sensitive confidential information.
If sensitive information must be exchanged, Metro Relay will provide a secure communication method.
Contact Information
Metro Relay LLC
2100 North Greenville Ave, STE 201
Richardson, TX 75082
Phone: (945) 945-0777
Email: support@metrorelay.com